Reference

Terms That Govern Your macanjago Account

These terms set out what you agree to when you open and use a macanjago account, including how deposits through DANA, OVO, and GoPay are handled and what access depends on your local eligibility.

Account registration termsDANA, OVO, GoPay deposit rulesWithdrawal and verification conditionsEligibility by region and local lawAccount suspension conditions

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TERMS CONTACT PATHS

Reach Us About Your Account Terms

If any part of these terms is unclear or you believe an account action was applied in error, our support team is the right first contact. You can reach us through live chat directly from your account dashboard, by email for formal written requests, or via our Telegram channel for faster responses. All term-related queries are logged and responded to in the order received.

Live Chat Access live chat from your account dashboard. It is the fastest path for questions about deposit rules, account status, or withdrawal conditions under these terms.

Email Support Send written queries about specific term clauses or dispute resolution to our support email. Formal requests about account suspension or data handling go here.

Telegram Channel Our Telegram channel handles account help and terms clarifications. Useful when you need a quicker written response than email but want a record of the exchange.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms explain not just what we expect from you, but what you can expect from us — specifically around how account data is stored, how wallet transactions are verified, who can request changes, and how to raise a concern if something does not look right on your account.

Data Retention

We retain your account data, transaction records, and deposit history for as long as your account remains active and for a period after closure as required by applicable policy.

Wallet Verification

Withdrawals to DANA, OVO, or GoPay require that the wallet name matches your registered account name. Mismatched details trigger a manual review before funds are released.

Account Security

Your account is protected by a password and OTP verification on login. We do not store full wallet credentials — only the verified wallet ID linked at the time of first withdrawal.

Requesting Changes

To update registered details or request account closure, contact support via live chat or email. Identity confirmation is required before any sensitive account change is processed.

What These Terms Actually Cover

macanjago Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on macanjago, you confirm that you have read, understood, and accepted these terms in full. They apply to every action you take on the platform — including wallet top-ups via DANA, OVO, or GoPay, navigating the lobby, placing bets, and requesting withdrawals.

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We update these terms when our services or payment methods change, and we will notify you through your registered account. Continued use after a change takes effect means you accept the revised version. These terms do not override any applicable local laws in Indonesia — where
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local law conflicts with any clause here, local law takes precedence. Your account is personal and non-transferable; sharing login credentials or allowing another person to use your account violates these terms and may result in account suspension. Deposits made through e-wallets such as DANA, OVO, and
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GoPay are processed according to the deposit rules shown at the time of transaction. Players in Bandung and across Indonesia should check their local eligibility before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we see most often from account holders about how these terms apply in practice — covering deposits, account access, data, and what happens when rules are updated.

Yes. All e-wallet deposits, including DANA, OVO, and GoPay, are governed by these terms. The specific deposit conditions shown during the transaction also apply alongside them.

Access depends on local law and is available only where your region permits it. Attempting to access from a restricted area may result in account suspension under these terms.

We notify registered accounts when terms are updated. Continued use of the platform after the effective date of a change means you have accepted the revised terms.

Contact support via live chat or email with your account details and the specific clause in question. All disputes are reviewed and responded to formally with a written outcome.

Accounts are personal and non-transferable. Sharing login credentials or letting another person operate your account breaches these terms and may lead to permanent account closure.

We retain account and transaction records for a period after closure as required by our data retention policy. You can request a summary of stored data by contacting support via email.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your macanjago Account

Reach Us About Your Account Terms

Account Security and Data Under These Terms

Common Questions About These Terms

01 Do these terms apply to deposits made through DANA, OVO, and GoPay?

02 What happens if I use my account from a region where access is restricted?

03 Can macanjago change these terms without notice?

04 How do I dispute a term being applied to my account?

05 What are the rules around sharing my account with someone else?

06 How long is my account data kept after I close my account?

Terms & Conditions

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