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What macanjago Does With Your Personal Information

This page explains exactly how we collect, use, and protect the personal data you share when you open an account or make a deposit through DANA, OVO, or GoPay. We keep things straightforward — no buried clauses, no surprises.

Account data protectionWallet transaction privacyYour right to request accessCookie controls availableContact us to update your data
macanjago What macanjago Does With Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to access, correct, or remove any personal data we hold, reach out directly through one of the channels below. Our Indonesia support team handles data requests, wallet verification queries, and account-level privacy concerns. We aim to respond to all data-related requests within a reasonable timeframe, and we'll confirm receipt as soon as your message comes in.

Live Chat Open the chat widget from any page on macanjago. Our support team handles data access requests, account queries, and wallet-related privacy concerns.
Email Support Send your data request or privacy query to our support email address listed in your account dashboard. Include your registered phone number for faster verification.
Account Dashboard Log in and navigate to the account settings section to update contact details, review linked payment methods, or submit a data correction request directly.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security Practices

We use a combination of technical controls and operational procedures to keep your information safe. Encryption is applied to data in transit, and access to account records is restricted to authorised staff only. Here is how each area of data handling works in practice.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Wallet Data Security

Your DANA, OVO, and GoPay transaction details are handled through encrypted connections. We store only the reference data needed to confirm a payment — never your full wallet credentials.

Account Access Controls

Login attempts are monitored for unusual patterns. If we detect access from an unrecognised device, an OTP verification step is triggered before entry is permitted to your account.

Data Retention and Deletion

Active account data is held while your account remains open. Once an account is closed, we retain only what applicable law in your eligible region requires, then delete the rest.

Common Questions About Your Data on macanjago

These are the questions we hear most often from account holders about how their personal information is managed, stored, and shared.

We collect your name, phone number, email, and the e-wallet you use — DANA, OVO, or GoPay. Device data and session identifiers are also recorded to protect your account from unauthorised access.

We do not sell your data. We may share limited information with payment processors and fraud-prevention services only where it is necessary to complete a transaction or verify your identity.

Contact our support team via live chat or the email address in your account dashboard. Include your registered phone number so we can verify your identity before releasing any records.

Yes. Submit a deletion request through live chat or email support. We will remove your personal data after confirming your identity, subject to any retention requirements under applicable local law.

Payment data travels over encrypted connections. We store only the transaction reference and timestamp — never your wallet PIN, password, or full account number. Your wallet credentials stay inside your own app.

We use session cookies for login continuity and analytics cookies to improve the platform. You can disable non-essential cookies through your browser settings; this will not prevent you from logging in.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.