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Our Terms, Your Account Rights

macanjago operates under a clear set of terms that govern how your account works, how we handle your data, and what you can expect from us when you deposit via DANA, OVO, or GoPay.

Account TermsData & PrivacyWallet Policy: DANA, OVO, GoPayJurisdiction DisclosureUser Rights
macanjago Our Terms, Your Account Rights
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security and data integrity are handled at the account level, not as an afterthought. Here is what we do on each front — from login to wallet verification to data retention — so you know exactly where you stand.

Login Security

Your account uses OTP verification at login. Each session is tied to your registered mobile number, so access attempts from unrecognised devices are flagged before they reach your wallet.

Wallet Verification

When you add DANA, OVO, or GoPay as a payout method, we verify the wallet name matches your registered account name. This step prevents misdirected withdrawals and protects your funds.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings menu in your account.

Data Request and Deletion

You have the right to request a copy of the data we hold on your account or to ask for deletion after account closure. Submit the request through the Account Portal or via email support.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights under our terms, a data request, or a wallet-related dispute, reach us through one of the channels below. We handle policy queries separately from general account support to make sure you get a clear, direct answer.

Live Chat Open the chat widget from any page on macanjago. Our team picks up legal and policy questions and routes them to the right handler without delay.
Email Support Send your query — including data requests or terms clarifications — to our support address listed in your account portal. Expect a written response within a reasonable timeframe.
Account Portal Log in and navigate to the Help section to submit a formal policy request, update your contact details, or flag a concern about your DANA, OVO, or GoPay transaction record.

Common Legal Questions from Our Users

Real questions about how our terms work, what your rights are, and how to act on them — answered directly.

These terms apply to anyone who opens an account on macanjago. Access and eligibility depend on local law and are available only in regions where the service is permitted.

Yes. Submit a data access request through the Account Portal or by email. We will confirm what data we hold and provide it in a readable format within a reasonable period.

Wallet details linked to your account are retained for the standard post-closure period required for transaction records, then deleted. We do not share them with unrelated third parties.

We notify you via the contact method registered on your account whenever a material change is made. Continued use of the platform after notification constitutes acceptance of the updated terms.

Raise the dispute through Live Chat or the Account Portal as soon as you notice it. Include your transaction ID and the wallet used. Our team will investigate and respond in writing.

Yes. You must meet the minimum age requirement in your region and access the platform from a jurisdiction where use is lawful. We verify this at the point of account registration.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.